Request Return

Rug not working for you? Changed your mind? No problem. We offer 30 days return on all products. To return your item please follow the steps below.

Start your Return

Please complete the return form below with all relevant details including your reason for returning your item

Receive your RAN

We will then issue you a return authorisation number (RAN) and return address

Ship it back

Pack the item as you received it, either with its original packaging or similar protective packaging. Return postage will be at your own expense

If you have any further questions please visit our FAQs page or email us on